Case Study: Leading Software and Services Provider achieves rapid partner channel engagement and self-service certification with ExpertusONE

Rapidly Scales Partner Channel Engagement & Performance

A global leader in customer-experience software and cloud services needed to rapidly bring its partner channel up to speed for the launch of PureCloud. With frequent cloud updates and a goal of making partners autonomous in implementation and support, the company required a scalable, self‑service certification program and an LMS that could support rapid content iteration, automated training plans and clear progress visibility.

They built a self‑paced PureCloud Core Learning Plan on the ExpertusONE LMS (branded “Interactive University”)—four mandatory courses totaling about 17 hours with interactive modules, quizzes, games and reporting dashboards—plus a proctored exam workflow. The program drove fast adoption: in three months 189 partners were enrolled and 81 were certified (reducing prior two‑week training to hours), improved partner autonomy and implementation speed, and enabled ongoing, data‑driven updates; next steps include end‑to‑end exam automation.