Case Study: Global Cloud Software Provider achieves scalable, integrated external learning with ExpertusONE

Cloud software provider uses cloud-based ExpertusONE to optimize external learning

A global customer services organization that already operated its own cloud software suite needed a cloud-based LMS to train external users. Their main challenges were seamless integration with existing IT systems, creating a single ecosystem for customer access, reporting and payments, and the ability to scale quickly to connect with new internal and external systems.

They deployed ExpertusONE, whose extensive REST API library and configurable interface enabled fast, seamless integrations; a global eCommerce hub and commerce APIs centralized buying and future-proofed payments; two-way Salesforce integration automated user account creation and management; and advanced reporting supported custom and scheduled reports. The result was simplified customer access, streamlined administration, and a scalable, integrated external learning platform.