Case Study: Baker Hughes achieves 99.8% compliance in 60 days with ExpertusONE

Baker Hughes Taps Expertus to Streamline Learning Practices

Baker Hughes, a Fortune 250 oilfield services company training more than 34,000 global employees, faced a major challenge consolidating seven business units under one learning organization while achieving strict regulatory compliance. With limited reporting, disparate processes and learners in 16 hard-to-reach countries, Baker Hughes’ compliance rate had slipped to just 32%, putting the company at risk in a highly regulated industry.

Partnering with Expertus, the teams implemented a centralized shared-service model, robust LMS administration, tailored reporting dashboards and a 24/5 support center, plus logistics solutions (including offline delivery) for remote locations. The results were rapid and measurable: compliance rose to 99.8% within 60 days, year‑over‑year training completions increased more than 30%, help‑desk resolution exceeded 98%, and learning administration costs fell by over 40%.

Baker Hughes