Case Study: JET Airways boosts hiring efficiency with ExpertRating pre-employment testing

JET Airways - Customer Case Study

JET Airways, India’s second-largest airline, needed a faster and more objective way to shortlist cabin crew and other talent across metro and remote locations. The airline faced challenges with poor connectivity in some areas, time-consuming multi-stage hiring, and the need to assess communication, aptitude, and personality traits consistently. It turned to ExpertRating for an online and offline pre-employment testing solution, including psychometric and skills assessments.

ExpertRating implemented both web-based tests and an OMR-based offline testing process, complete with administration, reporting, and automated scoring for remote candidates. The system allowed Jet Airways to screen over 15,000 candidates from more than 20 Indian cities, cut pre-hiring costs by 90%, reduced turnaround time by 45%, and lowered operational hiring costs by 60%. As a result, Jet Airways improved its hiring rate from 8% to 45% and strengthened customer satisfaction through better-matched hires.

JET Airways

Surinder Kirpal

Country HR Manager