Case Study: Westpac reduces epic cycle time by 42% with Expert360 Workflow Uplift

Westpac reduces epic cycle time by 42% with Expert360

The customer, Westpac, struggled with inefficient feedback loops and an overwhelming flow of work, making it difficult for teams to control and visualize their work in progress. To address this, they engaged Expert360 and its Workflow Uplift solution to materially reduce their epic cycle time.

Expert360 implemented a data-informed approach through hands-on training, upskilling teams and leaders. As a result, Westpac achieved a 42% reduction in epic cycle time, a 10% increase in epics delivered quarterly, and cut the time to generate delivery reports from two weeks to just two minutes.

Westpac