Case Study: a global medical device manufacturer achieves self-service product change reporting with Expert Soft

Global Medical Device Manufacturer speeds product change reporting with Expert Soft

The global medical device manufacturer, a client of Expert Soft, faced a challenge where its business users lacked direct visibility into product change history. This forced them to rely on support teams to manually generate reports from data within their SAP Commerce platform, creating delays and operational dependency.

Expert Soft developed a self-service reporting solution built on top of SAP Commerce. They extended the initial Groovy script foundation with APIs and integrated it into a product management interface, allowing users to generate reports by entering parameters like region and date. This resulted in faster access to information, eliminated the need for manual support involvement in routine requests, and reduced operational dependency on technical teams.