Case Study: a global medical device manufacturer simplifies product management with Expert Soft

Global Medical Device Manufacturer expands product workflows to 10+ regions with Expert Soft

The client, a global medical device manufacturer, faced operational inefficiencies using the complex SAP Commerce Backoffice for routine product management. Their business users struggled with a heavy interface that required multiple manual steps, increasing errors and slowing down onboarding. They partnered with Expert Soft to create a more accessible system that would reduce their dependence on deep SAP expertise while preserving their existing SAP Commerce Cloud foundation.

Expert Soft implemented a custom product management layer featuring a simplified Sitecore-based interface and API-driven back-end. This solution automated key workflows like validation and synchronization, and introduced features for deactivation, reporting, and favorites. The results included faster onboarding, lower support costs, and reduced operational risk. The solution was successfully scaled to over 10 additional regions, enabling sustainable and cost-efficient growth for the global medical device manufacturer.