Case Study: a European luxury cosmetics brand scales omnichannel ecommerce with Expert Soft

European Luxury Cosmetics Brand scales omnichannel ecommerce across 3 countries with Expert Soft

The European luxury cosmetics brand faced challenges maintaining stability and implementing new features after migrating to a headless SAP Commerce Cloud setup for its omnichannel storefronts in Austria, France, and Italy. Expert Soft was engaged to provide support and maintenance services to ensure system health and enable smooth omnichannel operations.

Expert Soft implemented a full-stack solution, building secure and scalable features, decoupling architecture into microservices, and integrating complex third-party systems like Adyen and Klarna. This resulted in improved system performance, streamlined omnichannel workflows, robust security, and full compliance with local legislation, all while maintaining business continuity across the three key markets.