Case Study: a Dutch health and beauty retail chain optimizes delivery and promo fulfillment with Expert Soft

Dutch Health and Beauty Retail Chain eases Friday overloads and enables next-day promo fulfillment with Expert Soft

The Dutch health and beauty retail chain, a part of a larger multinational group, faced challenges with uneven weekly delivery loads and a need for faster promotional fulfillment without overburdening their logistics. They partnered with Expert Soft to address these issues on their existing SAP Commerce Cloud infrastructure.

Expert Soft implemented a dynamic delivery pricing solution to incentivize customers to choose less busy days, effectively balancing order volume across the week. They also created a separate flow for accelerated next-day delivery during promotions. This resulted in improved system efficiency and enhanced customer satisfaction without increasing operational complexity for the beauty retailer.