Case Study: a top-15 global retailer in health and beauty achieves AI-powered product discovery and review insights with Expert Soft

AI Features for a Top-15 Health and Beauty Retail Platform

Expert Soft partnered with a top-15 global health and beauty retailer to introduce AI features into their SAP Commerce Cloud platform. The challenge was to enhance the customer experience with AI-powered review summaries and product discovery without overloading the core commerce system or incurring uncontrolled LLM usage costs.

The solution implemented by Expert Soft involved creating an isolated AI architecture with microservices to handle model-facing logic outside of SAP Commerce Cloud. A key feature was a cost-control mechanism that regenerated review summaries only after a meaningful threshold of new reviews was reached. This resulted in an improved customer experience, increased product exploration, protected core platform load, and controlled AI costs for the client.