Case Study: a leading jewelry brand boosts ecommerce performance and scalability with Expert Soft

a leading jewelry brand boosts clicks by 4.5M annually with Expert Soft

The customer, a leading jewelry brand, faced challenges in scaling its global ecommerce platform to meet rising traffic and user expectations. Issues included high operational costs, performance bottlenecks, and a lack of key features which hindered the user experience. They engaged Expert Soft, which utilized its expertise in SAP Commerce Cloud ecommerce development to address these needs.

Expert Soft implemented a comprehensive solution featuring an enhanced search, a 3D ring configurator, and AI-driven translations. This resulted in a measurable positive impact, including 4.5 million extra annual clicks from a new searches feature, over €20,000 in additional annual revenue from wishlist improvements, and significant cost savings from optimized APIs and automated processes. The vendor's work greatly improved platform performance, scalability, and customer satisfaction.