Case Study: Southern Elevator Company achieves faster dispatch and same-day invoicing with Expert Service Solutions

Southern Elevator Company - Customer Case Study

Southern Elevator Company, a family-founded business turned regional elevator maintenance specialist, faced growing pains as it scaled across multiple regions: paper-based workflows, dispersed field teams, inefficient communication between office and technicians, and costly union labor that demanded better technician utilization. To modernize operations, Southern Elevator implemented Mobile Service from Expert Service Solutions to replace pen-and-paper processes and streamline dispatching and field communication.

Expert Service Solutions’ Mobile Service provided real-time ticket transfer and dispatch to the nearest technician, mobile diagnostics, field invoicing and timely timesheet submission, which improved payroll cycles and technician utilization. With ESS support and onboarding, Southern Elevator reduced invoice turnaround from 6–8 weeks to the same day, sped job completion, and scaled operations to serve over 1,200 clients and maintain 4,000 elevators across six regions.

Southern Elevator Company

Chris Short

Southern Elevator Company