Case Study: Premier Elevator Co. achieves faster emergency response and paperless field operations with Expert Service Solutions' Mobile Service

Premier Elevator Co. - Customer Case Study

Premier Elevator Co., founded in 1992, is a service-focused elevator company that scaled across the Southeast by prioritizing customer satisfaction. As the business grew, their paper ticket system became a bottleneck: technicians struggled to document problems, record resolutions and capture customer signatures on-site, leading to lost information and delayed communication. After a trial, Premier Elevator Co. selected Expert Service Solutions’ Mobile Service (and Mobile Office Manager) to move to a paperless field-management system.

Expert Service Solutions implemented Mobile Service with GPS tracking, Mobile Office Manager, and accounting integration, enabling dispatchers to see and send the closest technician to entrapments and improving emergency response times. The system delivers real-time invoices and on-site signatures to the office and customers, closed the loop on jobs, and eliminated lost or late timesheets—streamlining payroll and cutting paperwork. As a result, technicians spend more time on core work, the office processes jobs faster, and Premier Elevator Co. reports increased customer trust and retention, with ESS providing rapid support and same-day issue resolution.

Premier Elevator Co.

Candy Reeves

Mobile Office Manager