Case Study: Kencor Elevator Systems achieves streamlined operations and faster customer service with Expert Service Solutions

Kencor Elevator Systems - Customer Case Study

Kencor Elevator Systems, a family‑owned business founded in 1981, faced inefficient field-to-finance workflows that forced double data entry between their scheduling/dispatch tool and accounting software, increasing manual work and the risk of billing errors. After meeting Anita from Expert Service Solutions at NAEC, Kencor adopted ESS’s field-management tools—including Mobile Service and Mobile Office Manager (MoM)—to address these gaps.

Expert Service Solutions implemented a customer‑first onboarding and trainer‑led rollout of Mobile Service, MoM and Recurring Manager, fully integrating dispatching with Kencor’s accounting system. The solution sped up work‑order distribution and invoicing, eliminated Excel‑based maintenance tracking, reduced manual data entry and errors, used GPS to dispatch the nearest technicians for faster response, and gave field staff instant access to service history—changes John Dodds calls “really transformative” after five years of partnership.

Kencor Elevator Systems

John Dodds

Chief Operating Officer