Case Study: Elevator One achieves major time savings and paperless operations with Expert Service Solutions

Elevator One - Customer Case Study

Elevator One, a Canadian elevator company celebrating 25 years as a top-rated Ontario service provider, faced growing pains from manual, paper-based work orders, invoicing and technician coordination. To become more efficient and paperless they turned to Expert Service Solutions and implemented ESS’s Mobile Service in 2010.

Expert Service Solutions’ Mobile Service centralized customer and job data, added GPS tracking, live signatures, minute-level time capture and faster dispatching. The vendor’s solution immediately saved about eight hours a week, cut data-entry for a large technician roster from days to a half day, supported more than doubling their technician team, improved billing accuracy and response times, and helped Elevator One go greener while maintaining industry‑leading low breakdown rates.

Elevator One

Linda Witzke

Office Manager