Case Study: a leading national banking institution achieves real-time fraud detection and investigation with Expero

leading national banking institution rolls out real-time fraud detection with Expero

Expero was engaged by a leading national banking institution to modernize its complex technology stack for fraud detection. The customer faced significant challenges with its user interface, user experience, and the integration of its custom software with various technology platforms, which hindered its ability to effectively detect and manage fraud cases.

Expero implemented its Connected Financial Crimes platform, creating a comprehensive real-time fraud detection and case management solution. This included a modern architectural software stack with advanced AI/ML and graph database analytics, which integrated seamlessly with the bank's existing systems. The solution delivered a new UI for greater analytical insight, resulting in increased investigator productivity, an improved customer experience, and enhanced overall detection of commercial first-party fraud for the banking institution.