Case Study: Volvo Construction Equipment accelerates dealer sales and eliminates configuration errors with Experlogix CPQ

Volvo CE Accelerates Sales for Dealers with Experlogix CPQ and Microsoft Dynamics 365

Volvo Construction Equipment, a global leader in heavy machinery, faced a growing sales challenge: highly configurable products (like excavators with many bucket and arm options) created a combinatorial explosion of possible configurations, and the company’s legacy, spreadsheet-driven quoting process was slow, error-prone and inconsistent across dealers and regions. Volvo needed a standardized, faster way to create accurate, production-ready orders and deliver a consistent customer experience worldwide.

Volvo CE implemented Experlogix CPQ fully integrated with Microsoft Dynamics 365 (Sales and Finance & Operations), giving a single, front-to-back-office configuration and pricing platform. The solution cut time to prepare complete offers, eliminated configuration errors, enabled rapid deployment of new pricing and configuration rules, and standardized dealer workflows — speeding order creation and improving scalability for future growth.

Volvo

Ewelina Kowalska–Zawadzka

Digital Product Owner