Case Study: Trust Pet Products achieves 30% online turnover growth with Experlogix Digital Commerce

Trust Pet Products elevate customer service & increase online turnover with the Experlogix Digital Commerce

Trust Pet Products is a family-run UK pet trade wholesaler with over 45 years’ experience supplying pet food and accessories. Facing busy B2B customers who found phone- and email-based ordering slow and error-prone, Trust Pet struggled with manual order entry, duplicate records and an earlier standalone webshop that showed generic pricing, inaccurate stock and no customer portal — limiting search and self-serve capabilities and constraining future D2C ambitions.

Experlogix integrated Trust Pet’s ERP with its Digital Commerce platform to deliver a content-rich WebShop and PocketShop mobile app with real-time stock, customer-specific pricing, smart search and barcode-scanning (even offline). The solution enabled 24/7 self-service, streamlined order processing and greater efficiency — driving 30% of turnover online within two years and opening the business to new markets and scalable digital growth.

Trust Pet Products Ltd.

Andrew Clarke

Wholesale Division Manager