Case Study: Thermo Fisher Scientific achieves faster, error-free complex microscope quoting with Experlogix

Scientific Instrument Manufacturer Configures Complex Microscopes for Customers On-the-Fly and In the Field

Thermo Fisher Scientific, a global leader in electron and ion‑beam microscopes and nanoscale tools, needed to modernize and streamline its quote-to-order process. The company faced a fragmented workflow of roughly 20 different tools and Excel spreadsheets, slow and error-prone configuration and pricing, multi-currency requirements, discount and non‑standard request approvals, and the challenge of consolidating administrators across time zones while building a corporate memory of product configurations.

TFS selected Experlogix for its tight Dynamics CRM integration and scalable configurator, consolidating rules, options and pricing into one intelligent system. The solution eliminated spreadsheets, ensured 100% accurate, compatible configurations with immediate feedback, sped up quoting and order production, reduced engineering and manufacturing rework, supported multi‑currency quoting and streamlined approval workflows — unifying the global sales process and replacing the old disparate toolset.

Thermo Fisher Scientific

Guido van Mier

Configuration Manager