Case Study: Konica Minolta achieves 100% order accuracy and faster sales configuration with Experlogix

Office equipment supplier improves sales configuration speed and accuracy for increased customer satisfaction and profitability

Konica Minolta Business Solutions New Zealand, a 35+-year-old Auckland-based office equipment supplier, faced fragmented product configuration data spread across multiple departments and paper-based processes. This led to configuration errors, rework, and inconsistent quoting that hurt efficiency, profitability and customer satisfaction.

They implemented Microsoft Dynamics CRM with Experlogix Product Configurator to centralize configuration data and automate quoting and order entry. The integrated solution delivered 100% order accuracy, streamlined processes, reduced rework and costs, improved profitability and customer satisfaction, and set the stage for better pipeline reporting and inventory management.

Konica Minolta

Brendon Avery

General Manager of IT