Case Study: Ludowici achieves 30% faster order processing with Experlogix CPQ

Manufacturer of Architectural Tile Products Improves Order Processing Speed by 30 Percent

Ludowici, a New Lexington, OH maker of high-quality terra cotta architectural tile with more than 12,000 products, struggled with slow, error-prone quoting and order entry. Teams relied on spreadsheets to build bills-of-materials (BOMs) and manually re-key data into Dynamics AX (later upgraded to Dynamics 365), creating delays, inaccuracies and lost revenue.

Ludowici deployed Experlogix CPQ from Microsoft AppSource to automate BOM and routing creation and integrate directly with Dynamics 365 Finance & Operations. The solution eliminated spreadsheet re-entry, improved order accuracy and user adoption, and increased order processing speed by 30% while supporting future integrations and system updates.

Ludowici

Jeff Lucas

Director of Continuous Improvement