Case Study: Limarc streamlines service document processes with Experlogix XperiDo

Limarc Automates New Cloud Service Processes from CRM

Limarc, a Belgian provider of professional coffee solutions, was facing challenges with inefficient, paper-based service administration. Their technicians manually filled out paperwork for every job, which became unsustainable as the business grew. To address this, they turned to vendor Experlogix and implemented their XperiDo document generation solution for Microsoft Dynamics.

The solution automated the creation, delivery, and storage of service reports directly from their CRM. This allowed technicians to get digital sign-offs on tablets and automatically generate documents, which also helped optimize warehouse operations. Experlogix enabled Limarc to completely streamline and accelerate its document processes, significantly increasing internal efficiency and improving the overall customer experience.

Limarc

Patrick Versluys

Chief Executive Officer