Case Study: Valley Countertops Industries achieves 33% reduction in rework and consistent, accurate quoting with Experlogix

Countertop Manufacturer Improves Their Efficiencies, Customer Experience and Satisfaction

Valley Countertops, based near Vancouver, BC, designs and manufactures high-end granite, quartz and custom countertop solutions for residential and commercial clients. Rapid growth and new product lines exposed limitations in its quoting process: Microsoft Dynamics GP couldn’t handle detailed configurations, so sales teams relied on inconsistent pencil-and-paper methods that led to missed SKUs, costly errors, rework, delays and occasional lost jobs.

The company adopted the Experlogix Configurator, tightly integrated with Microsoft Dynamics CRM and GP, to enforce a consistent configuration workflow. The system auto‑presents required SKUs, flags complex or error-prone choices, and eliminates rekeying—resulting in a smooth rollout, faster onboarding, greater quote transparency for customers, and a 33% reduction in quote errors and rework within the first four months.

Valley Countertops Industries

Matthew Peacock

IT System Administrator