Case Study: Demesne Electrical achieves 24/7 ordering and zero manual order processing with Experlogix Digital Commerce WebShop

How Demesne Electrical Benefits From the Experlogix Digital Commerce B2B eCommerce Platform

Demesne Electrical is a leading Irish-owned distributor of industrial electrical components and energy-saving lighting, operating in Ireland since 1977 and expanded into the UK in 2013. Faced with a rapidly changing catalogue, a dispersed customer base and no digital sales channel, Demesne relied on phone and email orders during office hours only, which created heavy staff workload, slow access to pricing and stock information, and limited customer self-service.

Demesne implemented Experlogix Digital Commerce WebShop, an integrated B2B eCommerce platform with ERP integration, secure customer logins and a dynamic e-catalogue. The solution delivers 24/7 access to live pricing, stock, order history and invoices, can be deployed in as little as 21 days, and cut order processing to zero while making order handling up to 20x cheaper than manual processing—improving efficiency and customer experience across Ireland and the UK.

Demesne Electrical