Case Study: Abcon Industrial Products achieves 10% domestic turnover growth and faster, error‑free order processing with Experlogix Digital Commerce SalesRep App

Experlogix Digital Commerce SalesRep App Increases Order Efficiency for Abcon Industrial Products

Abcon, an Irish abrasives and large-bore hose manufacturer in the PSB Industrial Products group, was experiencing rapid growth but struggled with an outdated, manual sales ordering process. Sales reps could not place orders directly into the company ERP, forcing phone-based orders and manual re-keying that slowed fulfilment and increased errors.

Abcon adopted the Experlogix Digital Commerce SalesRep app, which integrates in real time with Intact iQ and supports online/offline use and direct catalogue sync. Reps now access live product, pricing and account data, negotiate and submit orders from mobile devices—delivering a 10% increase in domestic turnover, fewer ordering errors, faster same-day dispatches and higher customer satisfaction.

Abcon Industrial Products