Case Study: Irish Creative Stamping achieves 50% admin reduction and 30% efficiency gain with Experlogix Digital Commerce

Experlogix Digital Commerce stamps out Admin woes for Irish Creative Stamping

Irish Creative Stamping Ltd., a 25‑year‑old B2B toy and gift distributor based in Leixlip, Ireland, struggled with a manual order process: customers and sales reps placed orders via phone and email that were then re‑keyed into their Intact ERP, causing delays, errors and heavy administrative overhead. Their sales reps also had to carry bulky catalogues, and a prior online ordering attempt proved unusable, so the company needed a reliable self‑service web solution and mobile ordering for reps.

By integrating Intact with the Experlogix Digital Commerce platform and deploying a B2B WebShop plus the SalesRep app, customers and reps now see live product, stock and customer‑specific pricing and place orders directly into Intact for same‑day processing. The change cut administrative work by 50%, improved overall efficiency by about 30%, eliminated catalog burden for reps and delivered a faster, more accurate customer experience.

Irish Creative Stamping

John Cunningham

Director