Case Study: Yucaipa Urgent Care achieves 50% faster patient throughput and streamlined workflows with Experity

Yucaipa Urgent Care - Customer Case Study

Yucaipa Urgent Care, founded by Dr. Brian Bearie in 2012 and now operating six clinics, needed an urgent-care–focused technology partner to replace one-size-fits-all EMRs that slowed staff and frustrated patients. To scale and improve convenience for the 36,850 patients seen in 2017, Yucaipa sought a purpose-built solution and chose Experity’s DocuTAP platform (EMR, Practice Management, Clockwise.MD patient engagement, RCM, analytics, and consulting).

Experity implemented the full DocuTAP suite and Clockwise.MD, moved billing in-house with DocuTAP RCM, and streamlined workflows and patient engagement. The results: patient throughput dropped from about two hours to roughly 30–45 minutes (door-to-door consistently under an hour), more than 50% of patients reported improved appointments, billing is typically completed the day after visits instead of months later, and staff efficiency and patient satisfaction measurably increased across Yucaipa’s locations.

Yucaipa Urgent Care

Brian Bearie

Founder