Case Study: Urgent Care Network achieves 10% revenue lift and rapid digital conversion with Experity

Urgent Care Network - Customer Case Study

Urgent Care Network, an Omaha-based urgent care group with 3+ locations and a 20–30 person staff, needed to move off paper charts and manual billing to improve efficiency and patient experience. They selected Experity and its urgent care–focused suite — Electronic Medical Record, Practice Management, and Revenue Cycle Management — because they wanted a partner with deep urgent care knowledge and strong hands-on support during the digital transition.

Experity provided an onsite, supported implementation that converted UC Network from paper to electronic records in a few weeks and delivered ongoing phone-accessible support. After briefly switching to a hospital-focused vendor that caused billing glitches affecting hundreds of patients, UC Network returned to Experity and recaptured approximately 10% more revenue, reduced staff workload, sped up visits, and restored accurate, seamless billing thanks to Experity’s urgent care–specific platform and RCM services.

Urgent Care Network

Michelle Mertz

Owner