Case Study: RedMed Urgent Care achieves revenue recovery and operational turnaround with Experity

RedMed Urgent Care - Customer Case Study

RedMed Urgent Care, a 130+ staff urgent care operator with eight locations across Mississippi and Tennessee, faced failing centers in 2015: uncredentialed providers, mountain-high billing backlogs, poor payer contracts and undertrained front‑desk staff. They turned to Experity for more than software—engaging its Electronic Medical Record, Practice Management, Revenue Cycle Management and Contracting & Credentialing services for a trusted business partner to stabilize operations and restore cash flow.

Experity’s contracting and credentialing experts renegotiated payer arrangements, its RCM team overhauled billing workflows, and Experity’s urgent‑care software and workflow guidance improved documentation and staff efficiency. The combined effort produced better reimbursements, reduced days in A/R, improved cash flow, higher patient and staff satisfaction, and a strengthened revenue cycle that allowed RedMed Urgent Care to stabilize operations and resume growth.

RedMed Urgent Care

Pat Cross

Vice President of Revenue