Case Study: Midwest Express Clinic achieves higher collections and faster documentation with Experity

Midwest Express Clinic boosts weekly collections 40% with Experity

Midwest Express Clinic, an urgent care organization, faced the challenge of maintaining profitable growth without compromising patient experience. Their expansion created operational complexity, slowing down billing and collections while increasing administrative burden for staff. To address this, they partnered with the vendor Experity to implement solutions like Care Agent and AI Scribe.

Experity provided a unified system that connected patient engagement, documentation, and payments. The implementation of Experity's Care Agent simplified the payment process for patients, leading to a 40% increase in weekly dollars collected and a 20% higher payment uptake after invoices were sent. Additionally, the use of AI Scribe allowed providers to complete all charts in real-time, eliminating delays and dramatically improving efficiency.

Midwest Express Clinic