Case Study: Insight Urgent Care improves patient flow and door-to-door time with Experity

Insight Urgent Care switches to Experity 8 weeks before opening and streamlines patient flow

Insight Urgent Care, a physician-owned clinic, faced a significant challenge just two months before its July 2022 opening date. The staff was struggling with their initially chosen EMR system, Athena, which threatened to disrupt their launch and operational efficiency. They made the critical decision to switch to the Experity EMR platform to address this urgent problem.

By implementing Experity's user-friendly and urgent-care-specific EMR, the clinic was able to learn the new system rapidly and transform its outcomes. The solution significantly reduced door-to-door time, streamlined workflows, and received positive patient feedback, particularly on wait times and ease of pre-registration. Pleased with these results, Insight Urgent Care adopted additional Experity products and services for credentialing, contracting, and revenue cycle management.

Insight Urgent Care