Case Study: Hometown Urgent Care improves patient experience, clinical efficiency, and revenue with Experity (DocuTAP EMR & RCM)

Improves Patient Experience with DocuTAP EMR and Billing Services

Hometown Urgent Care, a 23-location urgent care network based in Columbus, OH, faced inefficient paper-based charting and billing that left them unable to track key metrics such as door-to-door patient times, collection rates, A/R days, and rejected claims. To modernize and improve clinical efficiency and revenue, Hometown turned to Experity and its DocuTAP platform (EMR, Practice Management and Revenue Cycle Management).

Experity implemented DocuTAP EMR/PM and RCM (tablet-capable documentation, multi-level claim scrubbing, and daily claims processing), delivering measurable results: faster charting and improved patient flow, visibility into wait and visit times, cleaner claims and higher collections, and a 20–25 person reduction in on-site billing staff (estimated savings > $900,000/year). The rollout was completed in about 30 days, enabled scalable growth, and substantially improved both staff productivity and revenue performance.

Hometown Urgent Care

Jeff Perry

Director of Financial Operations