Case Study: Doctors’ Urgent Care Offices achieves improved cash flow and faster claims processing with Experity (DocuTAP EMR & PM)

Improves Cash Flow with DocuTAP EMR and PM

Doctors’ Urgent Care Offices, a nine‑location urgent care group serving 30–60 patients per clinic per day, needed to modernize after decades of paper charting to meet Meaningful Use, enable digital record sharing, and improve claims processing and cash flow. To address slow claim turnaround, lost charges, and limited operational data, they selected Experity and its DocuTAP EMR and Practice Management (PM) platform.

Using Experity’s DocuTAP, Doctors’ Urgent Care Offices converted all clinics to electronic records in 2013, implemented customizable provider templates, real‑time insurance verification, coding automation, and analytics. The change removed thousands of paper charts, improved workflows and lab result turnaround, boosted front‑desk collections, reduced rejected claims, and cut average claim processing time by about 10 days—a roughly 50% reduction year‑over‑year.

Doctors’ Urgent Care Offices

Mike Jeffers

Executive Vice President