Case Study: HCA Healthcare reduces urgent care friction with Experity

HCA Healthcare cuts urgent care documentation time by 50% with Experity

HCA Healthcare, one of the nation's largest healthcare organizations, faced significant friction across its urgent care patient journey. This challenge included burdensome EHR documentation pulling providers away from patients, intake bottlenecks, and patient confusion over costs and coverage. To address this, HCA partnered with vendor Experity to reframe technology's role to improve connection and efficiency.

Experity implemented its purpose-built urgent care platform, which integrated digital intake, clinical documentation, and revenue cycle workflows. A key solution was ambient AI that captures and structures information during patient conversations, drastically reducing documentation time. This approach led to measurable results, including documentation time reduced by up to 50%, patient visits averaging closer to 35 minutes, and a significant decrease in after-hours administrative work for providers, allowing them to focus more on patient care.

HCA Healthcare