Case Study: ExpressCare achieves same-day lab results and provider time savings with Experity Care Agent

ExpressCare delivers same-day lab results and saves 13 minutes per result with Experity

ExpressCare, an urgent care provider with 35 clinics, faced a significant operational bottleneck in communicating patient lab results. The vendor, Experity, addressed this challenge with its Care Agent Digital Lab Results service. Their process was inefficient, relying on phone calls that took providers approximately 15 minutes per result and often left patients waiting days for their information, causing disruption for both staff and patients.

By implementing Experity's digital solution, providers could securely send results directly to patients via text message. This change drastically reduced the time spent per result from 15 minutes to just 2 minutes. The results were profound, saving an estimated 3,167 provider hours and over $357,000 in net annual operational savings, achieving a full return on investment in approximately 20 days.

ExpressCare