Case Study: CRH Healthcare achieves rapid growth and operational efficiency with Experity

Experity Meets CRH where Consumers, Retail, and Healthcare Intersect

CRH Healthcare, founded by Andrea Malik Roe and Bill Miller, operates more than 50 urgent care clinics and set out to scale through acquisitions while delivering a consistent, patient-centered experience. They needed an urgent-care specific EMR/PM and a partner who understood urgent care workflows and could provide timely operational data to drive efficiencies—so they turned to Experity for an EMR, practice management, patient engagement, electronic registration and revenue cycle solution.

Experity implemented a built-for-urgent-care global operating system—consolidating EMR, practice management, online registration, dashboards and RCM—enabling fast onboarding (1–2 days), real-time operational insight, and API-driven patient tracking. The results: CRH scaled quickly to 50 clinics with consistent processes, charting time fell from 4–5 minutes to about 45 seconds with Experity’s Chartlet, Days Sales Outstanding dropped by 10 days, lab turnaround improved 80% to 24 hours, online registration rose (roughly 30% to 50%), Google ratings climbed from 4.1 to 4.8, and staffing and billing efficiencies improved systemwide.

CRH Healthcare

Andrea Malik Roe

President and Co-founder