Case Study: WellNow Urgent Care achieves operational efficiency, improved patient engagement, and data-driven growth with Experity

Customized Technology and Training Spurs Enterprise Urgent Care Growth

WellNow Urgent Care, a New York–based urgent care network with 33+ locations and more than 40,000 patient visits per month, needed a configurable, scalable EMR and practice management platform built specifically for on‑demand care. The hospital-focused system they were using lacked the customized charting workflow, patient engagement features (reservations, queuing, feedback), and reporting capabilities required to support rapid enterprise growth. After a 14‑month search, WellNow selected Experity and adopted its Electronic Medical Records, Practice Management, and Patient Engagement solutions (customer since 2018).

Experity implemented a tailored EMR/PM and integrated patient engagement and data intelligence, managing the transition with weekly planning calls and hands‑on support. The intuitive Experity interface sped front‑desk registration, enabled online reservations and wait‑time queuing, and gave WellNow, for the first time, actionable business and patient‑engagement analytics—helping staff work more efficiently, see more patients, and drive accountability through measurable metrics. Experity continues to provide ongoing support as WellNow scales across the region.

WellNow Urgent Care

Joe Malzone

Vice President, Operations