Case Study: CRH Healthcare improves urgent care efficiency and patient experience with Experity

CRH Healthcare cuts DSO by 10 days with Experity

CRH Healthcare, a growing operator of over 50 urgent care clinics, faced the challenge of scaling its business rapidly while leveraging operational data to drive efficiencies and improve the patient experience. To achieve this, they needed an EMR/PM system built specifically for urgent care workflows and a partner with deep industry expertise. They selected Experity as their vendor to implement its integrated software solutions.

Experity implemented its built-for-urgent care EMR, practice management, and patient engagement software, which provided CRH with critical data insights and streamlined operations. The measurable results included reducing billing FTEs, cutting Days Sales Outstanding by 10 days, slashing lab turnaround time by 80%, and increasing online registrations. The partnership with Experity also allowed CRH to quickly adapt during the COVID-19 pandemic by integrating new patient engagement tools.

CRH Healthcare