Case Study: Total Access Urgent Care achieves operational excellence and scalable growth with Experity

Achieving Operational Excellence for a Decade with DocuTAP’s Comprehensive Product Suite

Total Access Urgent Care (TAUC), a rapidly growing urgent-care group with 17 locations treating about 30,000 patients per month, needed a purpose-built EMR/PM, better RCM workflows, and scalable systems to support fast expansion and improve patient experience. TAUC partnered with Experity, implementing the DocuTAP platform (EMR, Practice Management), Clockwise.MD patient engagement, and consulting services to address those needs.

Experity’s DocuTAP suite and Clockwise.MD enabled TAUC to move billing in‑house, streamline front‑desk workflows, and speed patient throughput — achieving check‑in to check‑out in under an hour 85% of the time and online engagement from 20% of new patients. Measurable impacts include 85–90 staff across offices collecting patient balances, daily operational reporting to improve performance, and a 4.9‑star Google rating from more than 1,900 reviews, supporting TAUC’s continued expansion plans.

Total Access Urgent Care

Troy Dinkel

Chief Operating Officer