Case Study: Thrive Mortgage boosts reviews and Google ratings with Experience.com

Thrive Mortgage collects nearly 10k reviews with Experience.com

Thrive Mortgage partnered with Experience.com, a customer experience management platform, to improve its online reputation. The company faced the challenge of elevating its modest Google presence and generating more business through positive customer feedback.

By implementing Experience.com's automated workflows and streamlined review management processes, Thrive Mortgage saw dramatic results. The vendor's solution helped the customer increase its Google rating from 3.7 to 4.9 stars and collect over 3,300 reviews in a single year. This success directly generated new business, with one loan officer receiving 10 new referrals in a month from the increased social media traffic driven by the reviews.

Thrive Mortgage