Case Study: Summit Funding boosts reviews, ratings, and employee engagement with Experience.com

Summit Funding boosts Google reviews to 2,778 and Glassdoor rating to 4.2 with Experience.com

Experience.com, then operating under the name Survey, partnered with Summit Funding, a mortgage lender. Summit Funding's challenge was to leverage customer feedback to improve its online presence and deliver a consistent, outstanding experience. They also needed to manage overwhelming online employee feedback to support their recruitment efforts as the company grew.

The solution involved implementing Experience.com's platform to capture and amplify customer reviews, automate feedback requests, and launch specific workflows for Google and Zillow. Summit Funding also used the platform for Realtor surveys and an Employee WellCheck campaign. The results were significant: they collected over 23,000 customer reviews, saw a 48% survey completion rate, and increased their Glassdoor rating from 3.2 to 4.2 stars. Experience.com's tools helped Summit Funding improve visibility and gain valuable insights across their business.

Summit Funding