Case Study: Ruoff Mortgage boosts customer experience and online visibility with Experience.com

Ruoff Mortgage boosts visibility and earns 50,000+ reviews with Experience.com

Ruoff Mortgage, a family-owned mortgage company focused on building lifelong client relationships, partnered with vendor Experience.com to deepen its reputation management efforts and significantly amplify its online visibility for its 600+ loan officers.

Experience.com's platform provided Ruoff with the tools to collect and manage customer feedback at scale. The results were substantial: over 51,000 reviews with a 4.93 average rating, a company-wide review response rate that doubled to over 60%, and a major boost in search visibility that led to a direct increase in organic leads. Experience.com helped 53 of Ruoff's loan officers rank #1 in their local zip codes and placed 124 in the top 5% nationwide.

Ruoff Mortgage