Case Study: New American Funding boosts reviews and local visibility with Experience.com

New American Funding generates 35,000 reviews in 18 months with Experience.com

New American Funding, a major mortgage lender, sought a new approach to manage its online reputation and drive more local business for its loan officers. The company turned to Experience.com to explore the capabilities of its experience management platform.

Experience.com implemented an automated solution for capturing customer feedback and distributing reviews online. This resulted in New American Funding generating 35,000 new customer reviews in 18 months, achieving an average rating of 4.88 stars and a 60% survey completion rate, significantly amplifying their online presence and empowering their loan officers.

New American Funding