Case Study: First Continental Mortgage boosts Google ratings from 1.7 to 4.8 stars with Experience.com

First Continental Mortgage boosts Google ratings from 1.7 to 4.8 stars with Experience.com

First Continental Mortgage, Ltd., a full-service mortgage banking company, faced a significant challenge with its online reputation and visibility. As potential customers increasingly relied on Google reviews to research lenders, the company had a near-zero presence with only a 1.7-star rating and a handful of negative comments, putting them at a competitive disadvantage. They partnered with the vendor Experience.com to address this.

Using Experience.com's automated platform, First Continental implemented post-close surveys to capture customer feedback and automatically share positive reviews on Google and social media. This solution dramatically transformed their reputation, boosting their rating from 1.7 to 4.8 stars. The measurable impact was substantial, resulting in over 2,000 completed surveys and more than 7,500 reviews in a recent six-month period. This enhanced visibility helped First Continental build trust, capture more leads, and maintain its market position.

First Continental Mortgage, Ltd