Case Study: Berkshire Hathaway HomeServices boosts reviews and customer experience with Experience.com

Berkshire Hathaway Home Services uses XMP as Key Business Driver

Berkshire Hathaway HomeServices, a real estate brokerage franchise network, faced a challenge with an outdated and ineffective customer survey process. This system failed to provide visibility into customer feedback or insights into franchisee performance. To address this, they turned to the vendor Experience.com and implemented its Experience Management Platform (XMP).

Experience.com's platform automated real-time customer review requests, providing immediate data collection and analysis. This solution gave the company valuable insights into its network's performance, which agents used to enhance their online reputation and customer referrals. The results included a 45% increase in feedback completion and the generation of over 17,000 reviews, solidifying the platform as a key business driver for growth.

Berkshire Hathaway Home Services

David Mussari

Managing Partner