Case Study: American Financial Network achieves gold-standard mortgage customer service with Experience.com

American Financial Network earns 1,850 reviews in 27 weeks with Experience.com

The customer, American Financial Network (AFN), sought to enhance its online reputation and systematically share positive customer feedback across the internet. They partnered with the vendor Experience.com and utilized its Enterprise Reputation Software to automate this process and manage their social presence effectively.

Experience.com implemented a solution that automatically sent surveys to customers and then shared positive reviews across multiple social channels and websites. This resulted in AFN receiving 1,850 online reviews with a 4.8 out of 5 satisfaction score, which were shared nearly 8,000 times. The vendor's platform also protected AFN's reputation by swiftly routing any negative feedback to a dedicated resolution team.

American Financial Network (afn)