Case Study: SkyMesh reduces churn reporting time with Experience Digital and Microsoft Dynamics 365

SkyMesh cuts churn reporting time by 90% with Experience Digital

SkyMesh, a B2C business providing internet to rural Australian communities, was facing significant challenges with customer retention and churn. They sought assistance from Experience Digital to better leverage Microsoft Dynamics 365 as a strategic response to this problem.

Experience Digital implemented Microsoft Dynamics 365 to automate workflows, create a 360-degree customer view, and deploy Dynamics 365 Customer Voice for feedback collection. This solution provided SkyMesh with high-level visibility into churn cases, enabling a monumental reduction in reporting timeframes. The project resulted in a 90% reduction in the time to report on churn cases and a 90% reduction in the time to report on churn by products and services.

SkyMesh