Case Study: rhipe achieves greater operational efficiency with Experience Digital and Microsoft Power Platform

Increasing rhipe’s operational excellence through Microsoft Power Platform

Rhipe, a leading cloud computing distributor and reseller in the Asia-Pacific region, wanted to improve operational efficiency and simplify lead management as demand for its services surged. The company needed a better way to capture consistent campaign data, distinguish new versus existing leads, and reduce the time spent qualifying leads, all while working within its existing Microsoft environment. Experience Digital helped address these challenges using Microsoft Power Platform and Dynamics 365.

Experience Digital implemented a single-screen canvas app embedded into rhipe’s environment, integrating business data and lead-generation activities into one place. The solution streamlined lead generation, improved data capture and campaign reporting, and reduced unnecessary navigation and manual effort. As a result, rhipe increased user adoption, improved operational efficiency, and gained confidence to scale to growing user demand.

Rhipe

Pierre Flovie

Marketing Operations Manager