Case Study: Local Business Awards achieves 400% more business participation with Experience Digital

Increased proficiency through digitisation of Local Business Award’s core business processes

Local Business Award, a long-running New South Wales awards program, needed to modernise its outdated coupon-based and spreadsheet-driven operations without compromising the customer experience. Experience Digital was engaged to help digitise the organisation’s core business processes through a purpose-built web application and online member platform.

Experience Digital delivered a secure, scalable AWS-based solution using services such as Amazon S3, Amazon EC2, and Amazon ECS to streamline registrations, voting, administration, and business profile management. The result was a major uplift in performance, with business participation increasing by 400% and voter participation rising by 5,000%, alongside a simpler and more efficient awards journey.

Local Business Award

Gianpaolo Sciala

Operations Manager