Case Study: CHRISTUS Health achieves 60% productivity increase with Experian Health’s Passport Authorizations

Why CHRISTUS Health ditched the spreadsheets and automated authorizations

CHRISTUS Health, a large international Catholic health system, was burdened by a manual prior authorization process that relied on downloading scheduled accounts into Excel spreadsheets three times a day and assigning work by email. This approach was slow, error-prone, and took staff away from other responsibilities. Experian Health helped address this challenge with Passport Authorizations and eCare NEXT.

Experian Health implemented Passport Authorizations to automate work queue assignments and streamline insurance verification and prior authorization workflows so accounts could populate in real time. The result was a 60% increase in productivity, with CHRISTUS Health averaging 120 accounts closed per day compared with 40 under the manual process, while also eliminating spreadsheet errors and saving about three hours of work each day.

CHRISTUS Health

Kiesha Skipworth

Patient Access Manager